We care about our products and, logically, do our best to deliver them in top condition to you. However, it does happen that an order breaks down during transport or that something else happens that entitles you to warranty claims. Legally speaking, you are required to notify us within two months of noticing the defect. If the defect falls within the warranty period, we will provide free repair or replacement.
* Please note: if the product is not found to be defective, we will charge you the research costs of 20 euros. You will then receive the product returned to you.
1. Report the product
Simply register your product by entering your postcode and order number on this digital form. Then select the product you wish to report and provide the reason for the report. Add a photo of the product and check your details.
2. Application is being processed
Your request has reached us. Based on the information you provided, our warranty team will assess whether this product should be returned for review.
3. The request has been approved, you can return the product!
Your warranty request has been approved. You may return the product to us for review. A free return label is available for you. You can attach this to the box and return it to a service point.
The application was rejected; the product is not eligible for warranty.
4. Warranty is handled
Your product has arrived with us and is being sent to the supplier.
This assesses the product and checks whether there is a warranty.
5. The warranty has been approved, we will send you a new product!
There is a warranty on your product. We will send a new product to you!
* The application has been rejected.
We will contact you and send the product back to you.
How do I register my product for warranty?
You can easily register your return shipment via this form.
Then select the product you wish to report and provide the reason for the report. Add a photo of the product and check your details.
How long does the warranty process take?
The warranty process can be very quick.
From the moment you send the package, this takes about 4/5 days (in exceptional cases up to 14 days).
What happens if there is no warranty on my product after the investigation?
After the product has been returned and thoroughly examined, and it is found that it is not covered by warranty, we will have to send the product back. Research costs of 20 euros may be charged for this procedure.
What are the costs for returning the item?
When your warranty claim is approved, a free return label will be activated. We will then cover the costs of this return shipment.
*Please note: this only applies to a warranty claim and not for a normal return shipment!
What happens if my application is rejected?
When your warranty claim is rejected, it means that there is no warranty on the product for that specific complaint.
Unfortunately, you cannot return the product.
For how long do I have the right to warranty claims?
Complaints page
It can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing klantenservice@bikebudget.nl .
If this does not lead to a solution, it is possible to submit your dispute for mediation through the Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From February 15, 2016, EU consumers will also be able to file complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to submit your complaint through the European Union platform.
