How can I pay?
You can pay with the most popular forms of payment in the Netherlands: iDeal, Credit card (Mastercard and Visa), SEPA and Afterpay. The advantage of this is that we can see it immediately after the order is placed and can start processing it right away, so you can have the order delivered quickly.
For our Belgian customers, it is also possible to pay directly online using Bancontact, KBC/CBC Payment Button or Belfius. To do this, select Bancontact during the final step of your order.
Can I pay later?
Of course, this is possible. Would you like to take advantage of this option? Then select Afterpay when choosing your payment method.
Afterpay payment failed?
Why isn't it working?
AfterPay would like to give you the option to pay at a later date. As soon as you place your order, we check a large number of factors within a second. These factors include your personal details, the order amount, the online store you are ordering from, and more. Based on this combination of data, we try to estimate whether you can pay for your order at a later date.
If you can't place an order using AfterPay, try one of the suggested solutions.
A few practical tips
- Have you entered your phone number correctly? A 10-digit, valid phone number is required to use AfterPay.
- Have you provided an account number? Then make sure that the format is correct. This means without spaces, dots, or other characters.
- Please make sure that your date of birth is entered correctly. We need this information to approve your payment with AfterPay.
Are you ordering for the first time with Afterpay?
- Maybe you're ordering for an excessive amount. Try it first under €75. We need to get to know you as a customer. The better we get to know you, the higher your order amount can be. Please also note that you cannot order with AfterPay if the order amount is too low: we have a minimum order amount of €5.
- You cannot order via AfterPay with certain email addresses, for example:@mail.com and @gmx.com. We recommend that you use a different email address for your order, for example from Gmail or Outlook.
- Are you in a debt relief program or are you under administration? Then you cannot use AfterPay as a payment method.
- Have you filled in the correct information? Always use your own information, such as your date of birth and your phone number. If you are under 18 years old, unfortunately it is not possible to use AfterPay.
- Are you using a different delivery address? Not all delivery addresses are accepted. Try a different delivery address or use your own address.
Have you ever ordered with Afterpay before?
- Check if you still have any open orders. Perhaps the total amount of your open orders is too high. In this case, try paying off one of your open payment invoices first.
- It is possible that an open order has been transferred to an collection agency. If you have an unpaid AfterPay account with a collection agency, you cannot order through AfterPay.
- You cannot order via AfterPay with certain email addresses, for example:@mail.com and @gmx.com. We recommend that you use a different email address for your order, for example from Gmail or Outlook.
- Are you in a debt relief program or are you under administration? Then you cannot use AfterPay as a payment method.
- Are you using a different delivery address? Not all delivery addresses are accepted. Try a different delivery address or use your own address.
Payment failed
If your order did not succeed, you may want to try again later. Contact to join us.
How do I redeem my discount voucher?
In the bottom left of your shopping cart, you can redeem the discount coupon. The prices of the items for which the code applies will be visible immediately after redemption.
How long does it take to get my money back after canceling or returning an item?
We aim to do this as quickly as possible. It will take a maximum of 14 days.
